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Terms & Conditions

Terms & Conditions

Shopping Terms & Conditions

The following are the terms and conditions for use of the Sure Mark International Pte Ltd website or any Internet site to which the Website is linked (the "Website"). This Website is for use by people who are 18 years and over only.

You are entirely responsible for any and all activities that occur under your Account which is provided to you by Sure Mark International. You agree to notify us immediately of any unauthorized use or any other breach of security.


We do not hold any personal data. Instead, personal data is stored on a remote secure server and used and is the full responsibility of, who host the Website.

You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website. All information, designs, drawings and other specifications provided on the Website are the exclusive property of Sure Mark International. Any copying, transmission or re-transmission of the same requires the prior written approval of Sure Mark International.

We reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website are solely responsible for complying with all local, national, and international laws (where relevant) and we exclude all liability howsoever caused therefrom.

The price listed on the Website (the 'Price') for Sure Mark International products (the "Products") will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the Price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong.

We deliver anywhere in the world and delivery charges vary from region to region. Deliveries are dispatched on the next working day after the order has been placed, and you should receive your order within 5 - 7 working days. In the unlikely event that an item you have ordered is out of stock, we will notify you immediately to inform you of any possible delays. 

100% Refund Policy

The following conditions apply to all purchases regardless of any additional money back guarantee we may offer:

If, for any reason, you are unhappy with the goods ordered then you have the right to cancel under the Consumer Protection (Distance Selling) Regulations 2000 as amended from time to time ("the Distance Regulations"). That right is included in the following summary:

(a) to cancel before the goods are dispatched please contact us in writing, ideally by e-mail, as soon as possible and we will refund the price paid for the goods minus the cost of postage & packaging;

(b) to cancel either after despatch or within the 7 Business Days after you have actually received the goods, contact us in writing, ideally by e-mail, as soon as possible and return the goods to us in their original packaging and original condition, carriage paid and we will refund you the original price paid for the goods;

(c) if you have received goods, which have been damaged in transit or are faulty then please notify us, ideally by e-mail, within 7 Business Days of delivery and then return the goods to us for replacement or alternatively a refund.

Where you properly cancel your order and return any goods as requested, a refund will be provided within 15 working days of cancellation or receipt of returned goods. This does not affect your statutory rights as a consumer.

Please read the following terms & conditions before making your purchase. Non-adherence of these conditions will void the guarantee.

We offer the money back guarantee at our cost in good will and fully expect our customers to take the time to provide us with the necessary feedback if claiming against the guarantee.

We reserve the right to forfeit the guarantee if we suspect any abuse of our money back guarantee offer.

It is not practical to publish detailed specifications of all the Products and keep specifications completely up to date. All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the Products.

If any manuals or safety instructions are provided with the Products, you agree to read and follow carefully all the terms contained therein at all times. Any information contained on the Website is not meant to be comprehensive and if you are inexperienced in using the Products or are unsure of your abilities, you should always seek expert advice and assistance.

The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products.

You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you by the Website, by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.

No contract will subsist between you and Sure Mark International or any partner store of Sure Mark International for a sale to you of any product or service unless and until Sure Mark International or the Sure Mark International partner store accepts your order by e-mail confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Sure Mark International sends the e-mail to you (whether or not you receive that e-mail).

We reserve the right to change the terms of use or policies regarding the use of the Website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.

We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance.

The terms of use shall be governed by and construed fully in accordance with the laws of Singapore. You and we agree to submit to the exclusive jurisdiction of the courts located in Singapore. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.