Return Policy

100% Refund Policy

The following conditions apply to all purchases regardless of any additional money back guarantee we may offer:

If, for any reason, you are unhappy with the goods ordered then you have the right to cancel under the Consumer Protection (Distance Selling) Regulations 2000 as amended from time to time ("the Distance Regulations"). That right is included in the following summary:

  1. to cancel before the goods are dispatched please contact us in writing, ideally by e-mail, as soon as possible and we will refund the price paid for the goods minus the cost of postage & packaging;
  2. to cancel either after despatch or within the 7 Business Days after you have actually received the goods, contact us in writing, ideally by e-mail, as soon as possible and return the goods to us in their original packaging and original condition, carriage paid and we will refund you the original price paid for the goods;
  3. if you have received goods, which have been damaged in transit or are faulty then please notify us, ideally by e-mail, within 7 Business Days of delivery and then return the goods to us for replacement or alternatively a refund.

Where you properly cancel your order and return any goods as requested, a refund will be provided within 15 working days of cancellation or receipt of returned goods. This does not affect your statutory rights as a consumer.

Please read the following terms & conditions before making your purchase. Non-adherence of these conditions will void the guarantee.

We offer the money back guarantee at our cost in good will and fully expect our customers to take the time to provide us with the necessary feedback if claiming against the guarantee.

We reserve the right to forfeit the guarantee if we suspect any abuse of our money back guarantee offer.

Please print this page and keep it for your own reference.

Thank you for taking the time to read the terms and conditions of our money back guarantee. We hope it demonstrates our confidence in the product ranges we stock and provides you with confidence to make a purchase.